Frequently Asked Questions
Everything you need to know about your pro audio gear and orders.
What is the standard shipping time for studio equipment?
Most orders are processed within 24 hours. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do you offer a warranty on electronic products?
Yes, all new electronic hardware comes with a minimum 1-year manufacturer warranty. We also offer extended protection plans for added peace of mind on high-end studio monitors and interfaces.
What is your return policy for opened gear?
We offer a 30-day return window. Items must be in original packaging with all accessories. Please note that software, headphones, and microphones may have specific hygiene or licensing restrictions once opened.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna to help you build your dream studio now and pay later.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you provide technical support for setup?
Absolutely. Our team of audio experts is available via email or live chat to assist you with driver installations, hardware routing, and troubleshooting your new gear.